Shipping
Policies
Ordering Information - Please make certain you are ordering the correct parts you need. Due to costly man hours of shipping, handling and restocking, there will be a 20% restocking charge on parts ordered incorrectly. Restocking fee may be waived if return is accompanied by a new order with a value of $25.00 more than the returned order. No installed part will be accepted for return. Absolutely no electrical parts are refundable - exchange only. No C.O.D. return orders will be accepted by Old Air Products. Please call, write or fax if you wish to return misordered items.
Pricing, Terms, Conditions - Old Air Products reserves the right to change all prices, terms, specifications and other information without notice. Old Air Products is not liable for any pricing discrepancies. Please call or e-mail us if you have any questions or you feel there is a discrepancy.
Guarantee/Warranty - All our units are guaranteed for 1 year from date of purchase, to be free of defects in materials and workmanship. Of course, this guarantee is void in the event of misuse, neglect, improper installation or misdiagnosis. Absolutely, no electrical parts are refundable. We reserve the right to exchange any electrical item after it is returned to us and inspected by us. No C.O.D. return orders will be accepted by Old Air Products. Any suspected defective item must be authorized prior to return and shipping must be prepaid by customer. Original Equipment parts (NOS/NORS, Rebuilt, Remanufactured) carry a 90 Day from date of purchase guarantee. Replacement parts versus refund will depend on availability and the discrepancy of Old Air Products.
Payment - We accept Visa, Mastercard, American Express, Discover, and PayPal.
Shipping - We use United Parcel Service (UPS) in most cases. United Parcel Service will not ship to a Post Office Box. Shipping and handling rates must be included on all prepay orders.
Damage/Shipping Claims - Make certain you inspect all packages in the presence of the driver/carrier. If you receive a package that has been damaged or opened, make a claim with the driver/carrier at that time. All claims of loss, concealed damaged, damage or other destruction must be made by you with the carrier. Save all boxes and packing materials as the carrier may want to inspect it. We apologize for this inconvenience - but this is a UPS shipping policy. Any shortages not the fault of the carrier must be reported within 5 days of receiving order. No exceptions allowed.
Back Orders - Listings in the catalog do not imply availability. Always include your daytime telephone number with your address to prevent any delays in your order. If items are out of stock when you place your order, we will file your order in a special back order file, which is reviewed on a daily basis. We will ship as soon as possible unless you specify otherwise.
Product Changes - Old Air Products reserves the right to make changes and improvements in our products without incurring any liability to include these in any products previously manufactured or sold.
Core Charges/Deposits - The purpose of a core deposit / charge is to insure the return of good rebuildable parts. Your deposit will be promptly refunded when we receive your complete, rebuildable core. A copy of your original purchase invoice must accompany your core. No refund will be issued for damaged, broken, disassembled or incomplete cores. No exceptions will be allowed. All cores must be prepaid by customer and returned within 30 days of purchase to obtain full core value. Cores not returned within 30 days will receive only one half (1/2) of core value. Unless cores are returned within a timely fashion, other customers will have to wait. Your cooperation and understanding is appreciated.
Sales Tax - All orders must include appropriate State Sales Tax.
Liability - The seller, Old Air Products, hereby expressly disclaims all warranties, either expressed or implied, including any implied warranty or merchant ability of fitness for a particular purpose, and Old Air Products neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of this merchandise. Old Air Products will be responsible only for the products sold by us. Sellers and manufacturers only obligation shall be to replace such quantity of the product proved to be, defective by Old Air Products. Neither seller or manufacturer shall be liable for any loss, injury or damage, direct or Consequential, arising out of the use of, or the inability of the product. After use, the user shall assume all risk and liability ..,whatsoever in connection thereof.
NOTICE: NO COPIES OR REPRODUCTIONS OF ALL OR PART OF THIS CATALOG MAY BE MADE WITHOUT WRITTEN CONSENT OF OLD AIR PRODUCTS. ALL RIGHTS ARE RESERVED AND INFRINGEMENT WILL RESULT IN LAW SUIT.
Copyright 1993, 1998, 2000, 2001, 2002, 2003, 2004, 2005 OLD AIR PRODUCTS.
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